Alexa improves productivity in a children's hospital without additional staff cost
David A. Higginson, director of innovation at Phoenix Children's Hospital, had an epiphany: “Alexa for telemedicine!”
By integrating Alexa devices into 750 exam rooms, the institution innovated, providing accessible, omnipresent, and hands-free virtual care.
During the pandemic, demand for telehealth increased, and the hospital faced challenges in hiring clinical support staff. The solution came with the integration of Alexa devices, allowing hybrid consultations and virtual family involvement.
The Alexa Show device was used to facilitate virtual family visits, appointments with interpreters, and even behavioral health screening. Impressive results include more than 75 daily sessions, a 20% increase in interpreter productivity, and no increase in FTEs.
This innovative use of familiar technology not only overcame logistical challenges, but also provided benefits beyond expectations, making it a versatile and valued tool in daily operations. The Phoenix Children's experience highlights how innovation can transform healthcare delivery.
At Caren App, we share the vision of optimizing health care delivery, especially in Primary Care. Imagine taking this innovation one step further, integrating Caren App technology with your Primary Care as a Service service. 🌐💻
#Telessaúde #InovaçãoEmSaúde #AlexaParaTelemedicina #APS #healthtech
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