How can technology save time for pharmacies?

In a recent interview, Cecelia Byers, Clinical Products Consultant at Surescripts, shared the company's initiatives to simplify the prescription and purchase of specialty medications.

Specialty pharmacies face considerable challenges, from incomplete patient data to interoperability issues between prescribers and pharmacies, in addition to an extensive prior authorization process. With 15 years of experience as a specialized pharmacist, Byers highlights the imperative need to improve the patient experience.

The average time to fill out a specialty prescription is at least four days, with a bureaucratic process that consumes hours of work before doctors even reach that point. Surescripts's technological approach aims to accelerate the filling of prescriptions safely and efficiently. Many of these medications need to be injected or cannot have missed doses, making the process even more challenging and costly.

The Surescripts Specialty Medications Gateway developed a tool that, using automation and interoperability, aims to reduce the time dedicated to calls and paperwork. This approach streamlines processes such as drug use review, reconciliation, dose verification, and adjustments, improving the efficiency of specialty pharmacies.

Technological automation aims to close information gaps, allowing pharmacists to start treating patients more quickly. Surescripts Clinical Direct Messaging facilitates HIPAA-compliant communication between clinicians, prescribers, and pharmacists, eliminating the reliance on faxes and phone calls.

In short, these innovations are reshaping the specialty pharmacy landscape, reducing the average time to fill prescriptions by two days. Surescripts remains committed to simplifying prescribing and providing a faster and more positive experience for patients, using technology to overcome the challenges inherent to the process.

At the forefront of the electronic prescription and automation revolution, technologies similar to Surescripts can be applied to our Primary Care as a Service service.

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Check out the full story on the site:
https://medcitynews.com/2023/10/how-tech-is-saving-time-for-specialty-pharmacies-and-improving-the-patient-experience/